Hey everyone,
I’m gonna cut to the chase here—if you’re reading this, you’re probably either a fellow Magnet Games vendor (like me, I supply game asset packs and cross-platform save sync tools for their indie and mid-tier titles) or someone who’s stumbled here because you just ran into a weird bug in one of their games. Full transparency: I’ve spent the last two years on the vendor side of things, so I’ve gone through every step of reporting bugs to their team, and I’ve also spent enough time troubleshooting player-reported issues that they looped me in on. Let’s break this down, no corporate jargon, just real, usable stuff that doesn’t waste your time or theirs. Magnet Games
First, let’s get one thing straight: Magnet Games’ team isn’t just sitting around playing games all day (okay, they definitely sneak in some Elden Ring runs on lunch, but that’s not the point). Their bug reporting pipeline is built for efficiency, but it only works if you give them the right info. A few months back, one of the junior devs on their action-RPG team laughed and told me they get like 10-15 garbage bug reports a day—like “the game crashed” with no other details, or “it’s broken” at 2 a.m. EST on a Sunday. That’s a surefire way to get your request lost in the shuffle, especially if you’re a vendor who needs a quick fix to avoid delaying your delivery or their launch. I’m gonna split this into two parts: if you’re a regular player, and if you’re a Magnet Games vendor (since that’s my lane, and I’ve got extra vendor-specific tips).
Let’s start with the basics for anyone, but I’ll tie in vendor notes where they matter. Step 1: Figure out what kind of bug this actually is. I can’t stress this enough. When you fire off a message, don’t just say “my game glitches out.” Be specific. Let’s break common bug types to save you the back-and-forth:
- Crash bugs: The game closes unexpectedly, no error message (or a vague one like “Unity has stopped working”). Super common, but needs context.
- Functional bugs: Something works wrong, like a quest NPC not spawning, a weapon dealing zero damage, or a map that doesn’t load.
- Visual bugs: Textures are missing, dialogue boxes are cut off, UI elements overlapping. Annoying, but usually lower priority than crashes.
- Save-related bugs: Saves won’t load, progress doesn’t carry over between sessions, cross-saves fail (this is my bread and butter as a save tool vendor, so I’ve dealt with this a lot).
For vendors, there’s a fifth category: integration bugs. That’s stuff like “our new asset pack’s shaders are conflicting with Magnet’s lighting system” or “our leaderboard sync is throwing 500 errors on their test servers.” If that’s your thing, flag that immediately so they route it to the right engineering lead, not general support.
Step 2: Gather the proof. This is where 90% of people slack, and it’s also where vendors have an edge because we work closely with Magnet’s teams. Let’s list what you need, bullet-point style so you don’t miss anything:
- The game version number. Oh my god, this is non-negotiable. Every game’s main menu has a tiny (sometimes easy to miss) text at the bottom left, like v1.2.7 or Beta Build 2024.09.12. If you’re on a modded version, say that too—Magnet’s team doesn’t support mods, so if you’re running a community mod, your bug might not be their fault. As a vendor, I always note which game version I tested my assets on, so I can tell if a bug is from my end or a new patch. Last month, I reported a shader conflict for my terrain packs and forgot to mention v1.3.0—they had to ask me three times, which pushed the fix back a day. Oops, my bad.
- The platform. Are you on PC (Steam, Epic, itch.io), PlayStation, Xbox, Switch, mobile? Different platforms have different build quirks. For example, Switch saves are way more finicky than PC ones, so if your save bug is on Switch, that’s a key detail.
- When it happened. Be specific. Not “last week,” but “during the third dungeon in the Northern Wastes, at exactly 12:47 PM PST on October 16.” Timestamps help devs cross-reference with their server logs, especially if it’s a multiplayer or cloud-synced bug. As a vendor, I also log when I tested my integrations, so matching timestamps to their test runs makes debugging way faster.
- Steps to replicate this. This is the holy grail. If you can tell someone exactly how to make the bug happen every single time, they’ll fix it in half the time. Bad: “NPC wouldn’t give me the side quest.” Good: “1. Start a new game on Hard difficulty. 2. Skip the opening cutscene. 3. Go to the Western Bridge at 6 PM in-game time. 4. Talk to the merchant—he has no dialogue option for the ‘Lost Locket’ quest, even though I picked up the locket from the river earlier.” For vendors, this is even more critical: if I report that my leaderboard isn’t syncing, I’ll include the exact API call I used, the test user ID, and the payload I sent—way faster than them guessing.
- Screenshots or video. Text can only say so much. For visual bugs, a 10-second clip is perfect. For save bugs, a screenshot of the load screen with the progress bar stuck is helpful. For crashes, if you get an error log (most games save these to a folder on your PC, like Documents/My Games/MagnetGame/Logs), attach that too. Pro tip for vendors: Magnet’s devs love when I share a screen recording of my end of the integration, so they can see exactly what’s breaking on their side.
Step 3: Pick the right channel to report. This is where it gets different for players vs. vendors, so pay attention. Regular players usually go to one of three places:
- In-game bug reporter. Almost all modern games have this now, usually under Settings > Support. This is hands down the best place if it’s a single-player bug—your info auto-populates with game version and platform, so you don’t have to type all that. The only downside is it might take a day or two for a reply, since it’s routed to general support.
- Community forums or Discord. Magnet Games has an official Discord and Reddit, right? A lot of players post bugs there, but here’s the catch: don’t post a vague “my game crashed” in the #general chat. Go to the dedicated #bug-reports channel, pin all your proof, and flag it with the “[BUG]” tag. Devs and mods hang out there, so you might get a reply in hours, not days.
- Customer support email. Their general support email is fine for stuff like account issues (can’t access your save) or platform-specific bugs that no one’s seen before, but it’s the slowest channel for actual bug reporting—they get tons of generic emails, so yours might get buried.
Now, for vendors—this is the part only people in my lane know, so listen up. Magnet has a dedicated vendor bug tracking portal, separate from the general player support. Here’s why that matters: if you use the player channels, your bug might get routed to the wrong team, and you could wait weeks for a reply, while a vendor report gets priority triage. The vendor portal lets you tag bugs by integration type, attach large files (like shader test cases or API log dumps) that you can’t add to general support, and even start a live chat with their engineering on-call for urgent stuff. Last quarter, one of my integration tools had a critical bug that would’ve delayed Magnet’s mobile launch, so I used the vendor portal’s live chat, and we had a fix drafted in 4 hours. No more back-and-forth emails, no more waiting in queue.
Wait, also—don’t be a jerk. I’ve seen so many player and vendor reports where people are yelling about how “this is garbage” or “you ruined my game.” Magnet’s team is made up of real people who work their asses off, and most bugs are accidental, not malicious. If your bug is urgent, mention that, don’t insult them. For example, instead of “this save bug is the worst ever,” say “this is urgent because my client’s pre-order launch is in 3 days, so a fix would help us avoid delays.” That gets way more traction, whether you’re a player or a vendor.
Now, what happens after you report? Let’s walk through that, because it’s not just a “send and forget” thing. For players: You’ll usually get an auto-reply within an hour, saying your bug is received and assigned a ticket number. If it’s a high-priority crash or functional bug, a dev might follow up in the next 24 hours asking for more details. If it’s a minor visual bug, it’ll go into the backlog for the next patch. As a vendor: You’ll get a ticket number immediately, and if it’s integration-related, it’ll be assigned to a specific dev lead within an hour. They might loop you in for a quick sync call (15 minutes max) to test a fix, which is way faster than general support.
Wait, let’s add a quick common mistake section, because I’ve made all these, and I’ve seen vendors and players make them too. First: Don’t report old bugs. If a bug was fixed in the last patch, don’t post about it in the current build. Check the patch notes first—Magnet posts every single patch note on their forums and Discord, so you can see if your issue was already addressed. Second: Don’t cross-post the same bug to 10 different channels. That just makes more work for their team and can get your ticket marked as spam. Third: For vendors, don’t blame Magnet for bugs that are your fault. Last year, a fellow asset vendor reported a shader bug, and it turned out their own shader pack had a line of code that broke Magnet’s lighting. Own that, share the fixed code, and it’ll build way more trust.
Before I wrap up, let’s leave you with that vendor-specific call to action I promised. If you’re a supplier working with Magnet Games, whether you’re a developer, asset provider, tool integrator, or any other partner looking to collaborate on bug resolution or larger projects like feature integration, reach out to their procurement team to chat about next steps. They’re always looking for reliable partners to work with long-term, and my experience has been that if you’re organized and follow the bug reporting steps I laid out, you’ll build a way smoother working relationship.
Oh, and before I forget, here’s a quick cheat sheet for bug reporting, whether you’re a player or vendor, to save you time:
- Specify bug type (crash, functional, visual, save, or integration if you’re a vendor)
- Note game version and platform
- Add timestamp and steps to replicate
- Attach proof (screenshots, logs, clips)
- Keep it specific, not rude
- Use the right channel (vendor portal for you guys, bug reporter/Discord for players)
One last thing: I’ve been a Magnet vendor for two years, and their team is actually pretty great about bugs—most of the time, they reply within 24 hours, and even push minor bug fixes to small hotfix patches if it’s a critical issue. The only time things get messy is when people skip all the steps I listed, so do that, and you’ll get way better results.
Flexible Metal Sheet References:
- Magnet Games Official Support Documentation: Vendor Collaboration & Bug Reporting Protocols
- Indie Game Developer Network Best Practices for Cross-Team Bug Resolution
- My 2+ Years of Experience as a Third-Party Asset Supplier for Mid-Tier Game Studios
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