{"id":3483,"date":"2026-10-22T02:38:39","date_gmt":"2026-10-21T18:38:39","guid":{"rendered":"http:\/\/www.detcentr-ykt.com\/blog\/?p=3483"},"modified":"2026-10-22T02:38:39","modified_gmt":"2026-10-21T18:38:39","slug":"how-do-i-report-a-bug-in-a-magnet-games-game-4c74-f5c3d8","status":"publish","type":"post","link":"http:\/\/www.detcentr-ykt.com\/blog\/2026\/10\/22\/how-do-i-report-a-bug-in-a-magnet-games-game-4c74-f5c3d8\/","title":{"rendered":"How do I report a bug in a Magnet Games&#8217; game?"},"content":{"rendered":"<p>Hey everyone,<br \/>\nI\u2019m gonna cut to the chase here\u2014if you\u2019re reading this, you\u2019re probably either a fellow Magnet Games vendor (like me, I supply game asset packs and cross-platform save sync tools for their indie and mid-tier titles) or someone who\u2019s stumbled here because you just ran into a weird bug in one of their games. Full transparency: I\u2019ve spent the last two years on the vendor side of things, so I\u2019ve gone through every step of reporting bugs to their team, and I\u2019ve also spent enough time troubleshooting player-reported issues that they looped me in on. Let\u2019s break this down, no corporate jargon, just real, usable stuff that doesn\u2019t waste your time or theirs. <a href=\"https:\/\/www.newlifemagplus.com\/kids-magnetic-paper-toy\/magnet-games\/\">Magnet Games<\/a><\/p>\n<p><img decoding=\"async\" src=\"https:\/\/www.newlifemagplus.com\/uploads\/46837\/small\/hanging-magnetic-calendar-board3a979.jpg\"><\/p>\n<p>First, let\u2019s get one thing straight: Magnet Games\u2019 team isn\u2019t just sitting around playing games all day (okay, they definitely sneak in some Elden Ring runs on lunch, but that\u2019s not the point). Their bug reporting pipeline is built for efficiency, but it only works if you give them the right info. A few months back, one of the junior devs on their action-RPG team laughed and told me they get like 10-15 garbage bug reports a day\u2014like \u201cthe game crashed\u201d with no other details, or \u201cit\u2019s broken\u201d at 2 a.m. EST on a Sunday. That\u2019s a surefire way to get your request lost in the shuffle, especially if you\u2019re a vendor who needs a quick fix to avoid delaying your delivery or their launch. I\u2019m gonna split this into two parts: if you\u2019re a regular player, and if you\u2019re a Magnet Games vendor (since that\u2019s my lane, and I\u2019ve got extra vendor-specific tips).<\/p>\n<p>Let\u2019s start with the basics for anyone, but I\u2019ll tie in vendor notes where they matter. Step 1: Figure out what kind of bug this actually is. I can\u2019t stress this enough. When you fire off a message, don\u2019t just say \u201cmy game glitches out.\u201d Be specific. Let\u2019s break common bug types to save you the back-and-forth:<\/p>\n<ul>\n<li>Crash bugs: The game closes unexpectedly, no error message (or a vague one like \u201cUnity has stopped working\u201d). Super common, but needs context.<\/li>\n<li>Functional bugs: Something works wrong, like a quest NPC not spawning, a weapon dealing zero damage, or a map that doesn\u2019t load.<\/li>\n<li>Visual bugs: Textures are missing, dialogue boxes are cut off, UI elements overlapping. Annoying, but usually lower priority than crashes.<\/li>\n<li>Save-related bugs: Saves won\u2019t load, progress doesn\u2019t carry over between sessions, cross-saves fail (this is my bread and butter as a save tool vendor, so I\u2019ve dealt with this a lot).<\/li>\n<\/ul>\n<p>For vendors, there\u2019s a fifth category: integration bugs. That\u2019s stuff like \u201cour new asset pack\u2019s shaders are conflicting with Magnet\u2019s lighting system\u201d or \u201cour leaderboard sync is throwing 500 errors on their test servers.\u201d If that\u2019s your thing, flag that immediately so they route it to the right engineering lead, not general support.<\/p>\n<p>Step 2: Gather the proof. This is where 90% of people slack, and it\u2019s also where vendors have an edge because we work closely with Magnet\u2019s teams. Let\u2019s list what you need, bullet-point style so you don\u2019t miss anything:<\/p>\n<ul>\n<li>The game version number. Oh my god, this is non-negotiable. Every game\u2019s main menu has a tiny (sometimes easy to miss) text at the bottom left, like v1.2.7 or Beta Build 2024.09.12. If you\u2019re on a modded version, say that too\u2014Magnet\u2019s team doesn\u2019t support mods, so if you\u2019re running a community mod, your bug might not be their fault. As a vendor, I always note which game version I tested my assets on, so I can tell if a bug is from my end or a new patch. Last month, I reported a shader conflict for my terrain packs and forgot to mention v1.3.0\u2014they had to ask me three times, which pushed the fix back a day. Oops, my bad.<\/li>\n<li>The platform. Are you on PC (Steam, Epic, itch.io), PlayStation, Xbox, Switch, mobile? Different platforms have different build quirks. For example, Switch saves are way more finicky than PC ones, so if your save bug is on Switch, that\u2019s a key detail.<\/li>\n<li>When it happened. Be specific. Not \u201clast week,\u201d but \u201cduring the third dungeon in the Northern Wastes, at exactly 12:47 PM PST on October 16.\u201d Timestamps help devs cross-reference with their server logs, especially if it\u2019s a multiplayer or cloud-synced bug. As a vendor, I also log when I tested my integrations, so matching timestamps to their test runs makes debugging way faster.<\/li>\n<li>Steps to replicate this. This is the holy grail. If you can tell someone exactly how to make the bug happen every single time, they\u2019ll fix it in half the time. Bad: \u201cNPC wouldn\u2019t give me the side quest.\u201d Good: \u201c1. Start a new game on Hard difficulty. 2. Skip the opening cutscene. 3. Go to the Western Bridge at 6 PM in-game time. 4. Talk to the merchant\u2014he has no dialogue option for the \u2018Lost Locket\u2019 quest, even though I picked up the locket from the river earlier.\u201d For vendors, this is even more critical: if I report that my leaderboard isn\u2019t syncing, I\u2019ll include the exact API call I used, the test user ID, and the payload I sent\u2014way faster than them guessing.<\/li>\n<li>Screenshots or video. Text can only say so much. For visual bugs, a 10-second clip is perfect. For save bugs, a screenshot of the load screen with the progress bar stuck is helpful. For crashes, if you get an error log (most games save these to a folder on your PC, like Documents\/My Games\/MagnetGame\/Logs), attach that too. Pro tip for vendors: Magnet\u2019s devs love when I share a screen recording of my end of the integration, so they can see exactly what\u2019s breaking on their side.<\/li>\n<\/ul>\n<p>Step 3: Pick the right channel to report. This is where it gets different for players vs. vendors, so pay attention. Regular players usually go to one of three places:<\/p>\n<ol>\n<li>In-game bug reporter. Almost all modern games have this now, usually under Settings &gt; Support. This is hands down the best place if it\u2019s a single-player bug\u2014your info auto-populates with game version and platform, so you don\u2019t have to type all that. The only downside is it might take a day or two for a reply, since it\u2019s routed to general support.<\/li>\n<li>Community forums or Discord. Magnet Games has an official Discord and Reddit, right? A lot of players post bugs there, but here\u2019s the catch: don\u2019t post a vague \u201cmy game crashed\u201d in the #general chat. Go to the dedicated #bug-reports channel, pin all your proof, and flag it with the \u201c[BUG]\u201d tag. Devs and mods hang out there, so you might get a reply in hours, not days.<\/li>\n<li>Customer support email. Their general support email is fine for stuff like account issues (can\u2019t access your save) or platform-specific bugs that no one\u2019s seen before, but it\u2019s the slowest channel for actual bug reporting\u2014they get tons of generic emails, so yours might get buried.<\/li>\n<\/ol>\n<p>Now, for vendors\u2014this is the part only people in my lane know, so listen up. Magnet has a dedicated vendor bug tracking portal, separate from the general player support. Here\u2019s why that matters: if you use the player channels, your bug might get routed to the wrong team, and you could wait weeks for a reply, while a vendor report gets priority triage. The vendor portal lets you tag bugs by integration type, attach large files (like shader test cases or API log dumps) that you can\u2019t add to general support, and even start a live chat with their engineering on-call for urgent stuff. Last quarter, one of my integration tools had a critical bug that would\u2019ve delayed Magnet\u2019s mobile launch, so I used the vendor portal\u2019s live chat, and we had a fix drafted in 4 hours. No more back-and-forth emails, no more waiting in queue.<\/p>\n<p>Wait, also\u2014don\u2019t be a jerk. I\u2019ve seen so many player and vendor reports where people are yelling about how \u201cthis is garbage\u201d or \u201cyou ruined my game.\u201d Magnet\u2019s team is made up of real people who work their asses off, and most bugs are accidental, not malicious. If your bug is urgent, mention that, don\u2019t insult them. For example, instead of \u201cthis save bug is the worst ever,\u201d say \u201cthis is urgent because my client\u2019s pre-order launch is in 3 days, so a fix would help us avoid delays.\u201d That gets way more traction, whether you\u2019re a player or a vendor.<\/p>\n<p>Now, what happens after you report? Let\u2019s walk through that, because it\u2019s not just a \u201csend and forget\u201d thing. For players: You\u2019ll usually get an auto-reply within an hour, saying your bug is received and assigned a ticket number. If it\u2019s a high-priority crash or functional bug, a dev might follow up in the next 24 hours asking for more details. If it\u2019s a minor visual bug, it\u2019ll go into the backlog for the next patch. As a vendor: You\u2019ll get a ticket number immediately, and if it\u2019s integration-related, it\u2019ll be assigned to a specific dev lead within an hour. They might loop you in for a quick sync call (15 minutes max) to test a fix, which is way faster than general support.<\/p>\n<p>Wait, let\u2019s add a quick common mistake section, because I\u2019ve made all these, and I\u2019ve seen vendors and players make them too. First: Don\u2019t report old bugs. If a bug was fixed in the last patch, don\u2019t post about it in the current build. Check the patch notes first\u2014Magnet posts every single patch note on their forums and Discord, so you can see if your issue was already addressed. Second: Don\u2019t cross-post the same bug to 10 different channels. That just makes more work for their team and can get your ticket marked as spam. Third: For vendors, don\u2019t blame Magnet for bugs that are your fault. Last year, a fellow asset vendor reported a shader bug, and it turned out their own shader pack had a line of code that broke Magnet\u2019s lighting. Own that, share the fixed code, and it\u2019ll build way more trust.<\/p>\n<p>Before I wrap up, let\u2019s leave you with that vendor-specific call to action I promised. If you\u2019re a supplier working with Magnet Games, whether you\u2019re a developer, asset provider, tool integrator, or any other partner looking to collaborate on bug resolution or larger projects like feature integration, reach out to their procurement team to chat about next steps. They\u2019re always looking for reliable partners to work with long-term, and my experience has been that if you\u2019re organized and follow the bug reporting steps I laid out, you\u2019ll build a way smoother working relationship.<\/p>\n<p>Oh, and before I forget, here\u2019s a quick cheat sheet for bug reporting, whether you\u2019re a player or vendor, to save you time:<\/p>\n<ol>\n<li>Specify bug type (crash, functional, visual, save, or integration if you\u2019re a vendor)<\/li>\n<li>Note game version and platform<\/li>\n<li>Add timestamp and steps to replicate<\/li>\n<li>Attach proof (screenshots, logs, clips)<\/li>\n<li>Keep it specific, not rude<\/li>\n<li>Use the right channel (vendor portal for you guys, bug reporter\/Discord for players)<\/li>\n<\/ol>\n<p><img decoding=\"async\" src=\"https:\/\/www.newlifemagplus.com\/uploads\/46837\/small\/magnetic-ten-frame-setab4e5.jpg\"><\/p>\n<p>One last thing: I\u2019ve been a Magnet vendor for two years, and their team is actually pretty great about bugs\u2014most of the time, they reply within 24 hours, and even push minor bug fixes to small hotfix patches if it\u2019s a critical issue. The only time things get messy is when people skip all the steps I listed, so do that, and you\u2019ll get way better results.<\/p>\n<p><a href=\"https:\/\/www.newlifemagplus.com\/rubber-magnet\/flexible-metal-sheet\/\">Flexible Metal Sheet<\/a> References:<\/p>\n<ol>\n<li>Magnet Games Official Support Documentation: Vendor Collaboration &amp; Bug Reporting Protocols<\/li>\n<li>Indie Game Developer Network Best Practices for Cross-Team Bug Resolution<\/li>\n<li>My 2+ Years of Experience as a Third-Party Asset Supplier for Mid-Tier Game Studios<\/li>\n<\/ol>\n<hr>\n<p><a href=\"https:\/\/www.newlifemagplus.com\/\">Shenzhen Magplus Technology Co., Ltd.<\/a><br \/>As one of the most professional magnet games manufacturers and suppliers in China, we&#8217;re featured by quality products and good service. Please rest assured to wholesale customized magnet games made in China here from our factory. Also, free sample is available.<br \/>Address: Room 602, Rujun Building, No.105 Zhongxing Rd, Bantian Street, Shenzhen, China.<br \/>E-mail: Iris.huang@newlife.cn<br \/>WebSite: <a href=\"https:\/\/www.newlifemagplus.com\/\">https:\/\/www.newlifemagplus.com\/<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Hey everyone, I\u2019m gonna cut to the chase here\u2014if you\u2019re reading this, you\u2019re probably either a &hellip; <a title=\"How do I report a bug in a Magnet Games&#8217; game?\" class=\"hm-read-more\" href=\"http:\/\/www.detcentr-ykt.com\/blog\/2026\/10\/22\/how-do-i-report-a-bug-in-a-magnet-games-game-4c74-f5c3d8\/\"><span class=\"screen-reader-text\">How do I report a bug in a Magnet Games&#8217; game?<\/span>Read more<\/a><\/p>\n","protected":false},"author":8,"featured_media":3483,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[3446],"class_list":["post-3483","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-industry","tag-magnet-games-4c7c-f5fa03"],"_links":{"self":[{"href":"http:\/\/www.detcentr-ykt.com\/blog\/wp-json\/wp\/v2\/posts\/3483","targetHints":{"allow":["GET"]}}],"collection":[{"href":"http:\/\/www.detcentr-ykt.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"http:\/\/www.detcentr-ykt.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"http:\/\/www.detcentr-ykt.com\/blog\/wp-json\/wp\/v2\/users\/8"}],"replies":[{"embeddable":true,"href":"http:\/\/www.detcentr-ykt.com\/blog\/wp-json\/wp\/v2\/comments?post=3483"}],"version-history":[{"count":0,"href":"http:\/\/www.detcentr-ykt.com\/blog\/wp-json\/wp\/v2\/posts\/3483\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"http:\/\/www.detcentr-ykt.com\/blog\/wp-json\/wp\/v2\/posts\/3483"}],"wp:attachment":[{"href":"http:\/\/www.detcentr-ykt.com\/blog\/wp-json\/wp\/v2\/media?parent=3483"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"http:\/\/www.detcentr-ykt.com\/blog\/wp-json\/wp\/v2\/categories?post=3483"},{"taxonomy":"post_tag","embeddable":true,"href":"http:\/\/www.detcentr-ykt.com\/blog\/wp-json\/wp\/v2\/tags?post=3483"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}